MyTravelAccess - FAQ


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Get Started What is it? Why do I need it? Pricing Supported Systems FAQ Sign up Now	Frequently Asked Questions Services Which services do you offer? Which services are not included? Do you limit the sites I can visit? How do I know if my local area has coverage? Do you offer a toll-free dialup number? Can I use the service internationally? Do you offer WiFi (HotSpots) service? Can I use your service with a cell phone? Do you provide free technical support? Plans & Pricing Are you going to automatically bill me? Do you offer an unlimited plan? Do you offer a free trial? What payment methods do you accept? Do I always have to buy the same plan? What happens if I run out of time? How will I know how much time I have left? How does the expiration work? When will the plan begin and when will it end? If I have more than one plan, in which order will they be used? Are there any commitments or obligations? Do you offer refunds? Do you display advertisements or pop-ups? Email Do you offer email? Do I have to change any settings to access my email account? What is your outgoing mail server (SMTP)? Do you block port 25? Supported Systems & the MyTravelAccess Software Will your service work with my system? Will I be able to use your service with a wireless modem or cell phone? Can I use the same account on multiple computers? Is the MyTravelAccess software required? What does the MyTravelAccess software do? How do I install the software on another computer? Does the software install spyware or advertisements? Will you send me a CD? Which services do you offer? We offer the following services. For more information see Services. 56K, V90, V92 dial-up access Free Dialup Accelerator surf up to 5 times faster web browsing Over 4500 USA local access numbers Toll free 800 access number International access numbers No advertisements! No commitments or contracts! Back to top ... Which services are not included? At this time, we do not offer the following services: Email--use the service to access your existing email Newsgroups Personal web space Modem-on hold functionality (for V.92 modems) WiFi HotSpots access 24/7 toll free customer support Back to top ... Do you limit the sites I can visit? No. You can access any Web page on the World Wide Web. Back to top ... How do I know if my local area has coverage? Visit the Access Numbers tab in the Customer Center to find a number that is local to your area. Remember to check with your local phone company to determine if you will incur any charges on your phone bill. Back to top ... Do you offer a toll-free dialup number? Yes we offer toll-free dialup numbers for access within USA and Canada. Back to top ... Can I use the service internationally? Yes. We have local access numbers in over 70 countries. To learn more about locations and rates, visit the Access Numbers pages. Back to top ... Do you offer WiFi (HotSpots) service? Currently, we do not provide WiFi access. Back to top ... Can I use your service with a cell phone? Yes as long as your wireless provider allows data access. If you are not sure if you have data access, contact your wireless provider and ask whether you can send faxes. Back to top ... Do you provide free technical support? We provide email support only. We do not provide telephone technical support. Send an email to support@mytravelaccess.com for assistance. Back to top ... Are you going to automatically bill me? No. You are in control of your spending. Our service works like a prepaid calling card. You buy a block of time and you can use the service as long as you have time in your account. You will decide if you want to add more time to your account and when you want to do that. We also have an option for automatic billing that you can enable for your account. By using this option we will add time to your account when your current plan is about to expire. Back to top ... Do you offer an unlimited plan? No. We offer prepaid blocks of time that you can use over a period of one year. Back to top ... Do you offer a free trial? No. However, we want you to be completely satisfied with the service and offer a money-back guarantee. Refund Policy Back to top ... What payment methods do you accept? MasterCard, Visa, American Express and Discover. Back to top ... Do I always have to buy the same plan? No. Each time you make a purchase, you can choose from any of our available plans. Plans will be used in the order purchased. Back to top ... What happens if I run out of time? You can buy more time. With the MyTravelAccess software, you can add time to your account, even it you are completely out of time. If you are not using our software but have an alternate connection to the Internet, you can add time from the Customer Center. Note that if you are connected to the Internet while you run out of time, you will be disconnected. You must have time in your account to connect to the Internet. In general, it's best to add time to your account before you run out of time. Back to top ... How will I know how much time I have left? There are a few ways to find out how much time you have left. Each time you connect with the MyTravelAccess software, you will see a bar that displays exactly how much time is left in your account. In addition, you can click the "My Account" tab and it will give your account balance as well as a detailed list of your purchase and call histories. If you are not using our software, you can still check your account balance, purchase and call histories at any time from the Customer Center. In addition, we will send an email notification warning you if you account balance has less than 3 hours in it or if your plan is going to expire in the next 7 days. Back to top ... How does the expiration work? When will the plan begin and when will it end? For your first plan, the expiration period will begin on the day you purchase the plan. When adding time, the new plan will begin after you have used up all of the time in your current plan. For example, let's say you are using a $9.95 plan (this is your Current Plan). Then, as you are nearing the end of the plan, you purchase another plan. The expiration period of the new plan will not begin until after you have used up all of the time in your original plan. Back to top ... If I have more than one plan, in which order will they be used? Plans will be used in the order purchased. Back to top ... Are there any commitments or obligations? No. If you no longer wish to use the service, simply stop using it. Any unused time will simply expire. Back to top ... Do you offer refunds? Yes. Refund Policy Back to top ... Do you display advertisements or pop-ups? No. We do not have any form of advertising. Back to top ... Do you offer email? No. Use the service to connect to the Internet and access your existing email. Back to top ... Do I have to change any settings to access my email account? Maybe. Depending on your email provider's settings, you may need to use our outgoing mail server to send mail when you are connected with our service. This is required by many email providers as a security measure. Our outgoing mail server is smtp.mtaccess.com Back to top ... What is your outgoing mail server (SMTP)? Our outgoing mail server is smtp.mtaccess.com Back to top ... Do you block port 25? Port 25 is controlled by our modem network partners so it depends on which access numbers you use. Network 1 access numbers - port 25 is NOT blocked Network 2 access numbers - port 25 is blocked Network 1 access numbers - port 25 is NOT blocked Back to top ... Will your service work with my system? Yes. You can use MyTravelAccess with almost any Internet-enabled device. See Supported Systems for more information. Back to top ... Will I be able to use your service with a wireless modem or cell phone? Yes, as long as you have data service enabled with your wireless provider. If you are not sure whether you have data service enabled, check with your provider first; many providers will charge extra for this service. Back to top ... Can I use the same account on multiple computers? Yes. You can use the same account on as many systems as you'd like. Note that only one system can be connected to the Internet at a time (no simultaneous log-ins). Back to top ... Is the MyTravelAccess software required? No. You can setup your system using any Dial-up Networking, Remote Access or PPP connection. However, you must include the username prefix or suffix indicated on the access numbers search page in the Customer Center. Back to top ... What does the MyTravelAccess Software do? The software makes it very easy to use our service. You can quickly find access numbers, look up your account history and add time to your account even if you are completely out of time. If you are using Windows 98/ME/2000/XP, we recommend downloading the software. Back to top ... How do I install the software on another computer? Save the software onto a floppy disk or CD to install on another computer. Back to top ... Does the software install spyware or advertisements? Absolutely not. We respect your privacy and rights to surf the Internet free of advertisements. The software only contains the programs necessary to establish your connection and manage your account. Back to top ... Will you send me a CD? No. You will need to download the software from the Customer Center. You can save it on a floppy disk or CD to install it on another computer. Back to top ... Create your MyTravelAccess account now >>
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